What is your feeding schedule?
We feed in terms of the instructions given by the owner, otherwise, we generally feed the cats dry food/ biscuits in the morning and wet food at night. We top up the water as needed throughout the day.
what days are you closed?
We are only closed on Christmas day.
what do I need to bring?
Our service includes supplied bedding (blankets and beds), chair, scratch poles, water and food bowls and two feeds a day. You may wish to bring your pets favourite item/ bedding from home that makes them more comfortable. Bring any veterinary food/special diet and any medication required.
how do I pay?
Internet banking or cash
Can I view the facilities?
You are welcome to come to view our facilities in opening hours or by arrangement.
What do you do if my cat gets sick?
If a cat in our care shows any signs of illness or injury we will contact you and arrange immediate vet care.
do you arrange transport for relocating cats?
Yes, we do pick up and drop-offs from Nelson airport.
Our commitment to you
Rooms are fully sanitized between cat visits and at regular intervals for longboarders or as required.
Your cat/s will receive individual attention and be checked on several times a day, brushing and cuddles are a big part of the service.
We provide two meals a day and refill water when needed.
What are the terms of conditions I am required to sign?
1- All owners are required to produce a vaccination certificate that states clearly that the cat is protected against feline enteritis, rhinotracheitis and calicivirus when the cat is delivered.
2- All charges are based on a per-day basis and are to be paid at the time of collecting your pet. In long term situations, we request that payment be made monthly or by 50% deposit on delivering your cat and a 50% balance to be paid on collecting your pet.
3- We reserve the right to make suitable arrangements for any pet left in our care 14 days after the due collecting date if no contact is made by the owner or owners agent.
4- Due to the demand for accommodation, please appreciate that we must reserve the right to charge for the days you have booked even if you collect the pet before the due date.
5- Our policy is to call a vet at the owner’s expense if it is considered necessary and act on their advice. It is taken that by leaving your pet in our care that this is as you would request.
6- Our facilities and management practices are maintained at a very high standard. Therefore the very best of care will be given to your pet, however, we accept no responsibility for illness, death, injury or loss for any reason whatsoever apart from any breach from the guarantees in the “Consumers Guarantee Act 1993”
7- For your cat’s safety please deliver them to us in a safe and secure cage.